FAQs
Whether you have questions about our services, insurance coverage, lab tests, or primary care, you'll find the information you need here. If you don't see the answer to your question, please don't hesitate to contact us.
About
Our mission statement is to provide high-quality, patient-centered healthcare to our community.
Our medical center has been in operation for over 50 years.
We offer a wide range of medical services, including primary care, specialty care, and urgent care.
Our hours of operation are Monday through Friday, 9 am to 5 pm.
Yes, we are accredited by the Joint Commission and have received several certifications for our high-quality care.
Insurance and Billing
We accept most major insurance plans. Please contact our billing department to confirm that your specific plan is accepted.
Yes, we offer financial assistance for uninsured patients. Please contact our billing department for more information.
You can pay your bill online, by phone, or in person at our medical center.
Our billing process begins when you receive services at our medical center. We will file a claim with your insurance provider, and any remaining balance will be your responsibility.
Yes, you can request a copy of your medical records. Please contact our medical records department for more information.
Lab Tests
Depending on the specific test, you may need to fast or follow certain instructions. Please consult your healthcare provider or the instructions provided by our lab for more information.
The turnaround time for lab test results can vary depending on the specific test. Please consult your healthcare provider or the lab for more information.
Yes, you can request a copy of your lab test results. Please contact our lab or your healthcare provider for more information.
Some lab tests can be done without a doctor's order, but others require a specific order. Please consult your healthcare provider or the lab for more information.
Our lab is open during regular business hours. Please consult the lab or your healthcare provider for more information on available testing times.
Primary Care
Primary care refers to the healthcare services that are typically provided by a healthcare provider or team on a regular basis. These services may include routine check-ups, preventive care, and management of chronic conditions.
Your primary care provider is typically the healthcare provider or team that you see for most of your healthcare needs. This may be a primary care physician, a nurse practitioner, or another type of provider.
You can usually make an appointment with your primary care provider by contacting their office directly or through our online appointment scheduling tool.
In some cases, you may be able to see a specialist without a referral. However, it is usually best to consult with your primary care provider before seeking care from a specialist.
It is usually a good idea to bring a list of your current medications, any relevant medical records or test results, and your insurance card to your primary care appointment.